Refund policy

StepNest Refund Policy

At StepNest, your satisfaction is our priority. If you're not happy with your purchase, we're here to help.

Eligibility for Refund:

• Refund requests must be raised within 7 days of delivery
• Product must be unused, undamaged, and in original packaging
• Damaged or defective products are eligible for full refund or replacement

How to Request a Refund:

• Email us at support@stepnest.in with your order number and photos of the product
• Our team will review and respond within 48 hours
• Approved refunds will be processed within 5-7 business days

Non-Refundable Cases:

• Products damaged due to misuse or improper assembly
• Requests raised after 7 days of delivery
• Items returned without original packaging